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IT Support Specialist - device setup (Atlanta, GA)

Highbridge Linden Health · Atlanta, GA · full time

Highbridge Linden Health provides primary and specialty care in Atlanta. We are hiring an IT Support Specialist to take on device setup. Continuing education is supported. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with patient scheduling. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • Applications are reviewed on a rolling basis.

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