IT Support Specialist - device setup (Anchorage, AK)

Northwind Drift Foods is a Anchorage food manufacturer supplying grocers and food-service customers, and we need an IT Support Specialist to lead our device setup. Food safety is non-negotiable and we train for it. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with ingredient orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Anchorage, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.