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IT Support Specialist - device setup (Albuquerque, NM)

Clearpath Kestrel Financial Group · Albuquerque, NM · full time

Clearpath Kestrel Financial Group serves customers across Albuquerque with accounts, loans and payments, and we need an IT Support Specialist to lead our device setup. Career paths are clear. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with account servicing. Working arrangement • Full-time, Monday to Friday. • On site in Albuquerque. • Applications are reviewed on a rolling basis.

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