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IT Support Specialist - device setup (Albuquerque, NM)

Redstone Lantern Learning Group Partners · Albuquerque, NM · full time

Redstone Lantern Learning Group Partners runs classrooms and tutoring across the Albuquerque area. We are hiring an IT Support Specialist to take on device setup. Families are partners. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Albuquerque. • We reply to every applicant.

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