IT Support Specialist - asset tracking (Virginia Beach, VA)

Summit Junction Water Authority supplies drinking water and treats wastewater for Virginia Beach and nearby communities. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of more than 1,000 people based in Virginia Beach. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with meter reading. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Virginia Beach, with some flexibility after the first few months. • We reply to every applicant.