IT Support Specialist - asset tracking (Tampa, FL)

Redstone River Markets Group operates grocery and general-merchandise stores around Tampa. We are hiring an IT Support Specialist to take on asset tracking. You would join a small organisation of about 118 people based in Tampa. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Full-time, on a regular day shift. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.