IT Support Specialist - asset tracking (Seattle, WA)

Northwind Cross Banking Services is looking for an IT Support Specialist. The job centres on asset tracking for account openings, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with account openings. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.