IT Support Specialist - asset tracking (Richmond, VA)

Northwind Rook Community Partners is looking for an IT Support Specialist. The job centres on asset tracking for client intake, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Richmond. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Richmond, with some flexibility after the first few months. • We reply to every applicant.