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IT Support Specialist - asset tracking (Richmond, VA)

Harborlight Vale Financial · Richmond, VA · full time

Harborlight Vale Financial is looking for an IT Support Specialist. The job centres on asset tracking for loan applications, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with loan applications. Working arrangement • Full-time, Monday to Friday. • On site in Richmond. • We reply to every applicant.

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