IT Support Specialist - asset tracking (Richmond, VA)

Bright Iron Insurance sells home, auto and small-business insurance in Richmond. We are hiring an IT Support Specialist to take on asset tracking. Claims teams work together and share what they learn. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Richmond, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.