IT Support Specialist - asset tracking (Reno, NV)

Westbrook Iron Insurance Associates is looking for an IT Support Specialist. The job centres on asset tracking for catastrophe response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Reno. • We will tell you what to expect at each step of the hiring process.