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IT Support Specialist - asset tracking (remote)

Harborlight Kestrel Staffing · Remote · full time

We are growing our team at Harborlight Kestrel Staffing and adding an IT Support Specialist whose main responsibility will be asset tracking. Recruiters here keep in touch with people long after placement. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Nashville. • We reply to every applicant.

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