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IT Support Specialist - asset tracking (remote)

Bluepeak Forge Energy · Remote · part time

Bluepeak Forge Energy is looking for an IT Support Specialist. The job centres on asset tracking for usage data, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with usage data. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Fresno. • We reply to every applicant.

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