IT Support Specialist - asset tracking (remote)

We are growing our team at Foxglove Inspection Services and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with field inspections. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Boston. • Applications are reviewed on a rolling basis.