IT Support Specialist - asset tracking (remote)

Cedar Ashton Civic Services provides shared administrative services to local governments around Orlando, and we need an IT Support Specialist to lead our asset tracking. You would join a small organisation of about 45 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Orlando. • We will tell you what to expect at each step of the hiring process.