IT Support Specialist - asset tracking (remote)

Westbrook Wilder Insurance is looking for an IT Support Specialist. The job centres on asset tracking for customer complaints, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer complaints. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Pittsburgh. • Applications are reviewed on a rolling basis.