IT Support Specialist - asset tracking (remote)

Harborlight Cross Civic Services supports public agencies in Phoenix with budgeting, records and programmes. We are hiring an IT Support Specialist to take on asset tracking. You would join a small organisation of about 181 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with an occasional day on site in Phoenix. • We will tell you what to expect at each step of the hiring process.