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IT Support Specialist - asset tracking (remote)

Ironwood Thistle Insurance · Remote · full time

Ironwood Thistle Insurance sells home, auto and small-business insurance in Chicago. We are hiring an IT Support Specialist to take on asset tracking. We care about how people feel on the worst day of their year. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with policy renewals. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Chicago. • We reply to every applicant.

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