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IT Support Specialist - asset tracking (remote)

Nova Iron Water Authority · Remote · full time

We are growing our team at Nova Iron Water Authority and adding an IT Support Specialist whose main responsibility will be asset tracking. Our work is invisible when it goes well, and we are proud of that. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Atlanta. • We reply to every applicant.

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