IT Support Specialist - asset tracking (remote)

We are growing our team at Amberfield Birch Telecom and adding an IT Support Specialist whose main responsibility will be asset tracking. We keep people connected and take outages personally. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with service installations. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Pittsburgh. • Applications are reviewed on a rolling basis.