IT Support Specialist - asset tracking (remote)

Highbridge West Facilities cleans and maintains buildings for schools, offices and hospitals around Atlanta, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with contractor visits. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Atlanta. • We reply to every applicant.