IT Support Specialist - asset tracking (remote)

We are growing our team at Lumen Forge Freight Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with dock schedules. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Louisville. • Applications are reviewed on a rolling basis.