IT Support Specialist - asset tracking (remote)

Redstone Wren Civic Services supports public agencies in Toledo with budgeting, records and programmes, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Toledo. • Applications are reviewed on a rolling basis.