IT Support Specialist - asset tracking (remote)

Stonegate Rowan Civic Services provides shared administrative services to local governments around Reno, and we need an IT Support Specialist to lead our asset tracking. You would join a small organisation of about 167 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Reno. • We will tell you what to expect at each step of the hiring process.