IT Support Specialist - asset tracking (remote)

We are growing our team at Cedar Nest Property Management and adding an IT Support Specialist whose main responsibility will be asset tracking. Maintenance and leasing staff share information every day. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with vendor invoices. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Cleveland. • Applications are reviewed on a rolling basis.