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IT Support Specialist - asset tracking (remote)

Stonegate Cross Banking Services · Remote · full time

Stonegate Cross Banking Services is a regional lender in Charlotte with branches and a growing mobile service, and we need an IT Support Specialist to lead our asset tracking. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with loan files. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.

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