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IT Support Specialist - asset tracking (remote)

Foxglove West Inspection Services · Remote · part time

Foxglove West Inspection Services is an inspection company in Charleston with field technicians and lab staff, and we need an IT Support Specialist to lead our asset tracking. You would join a small organisation of about 54 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Charleston. • We reply to every applicant.

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