IT Support Specialist - asset tracking (remote)

Summit Fern Telecom is looking for an IT Support Specialist. The job centres on asset tracking for service installations, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with service installations. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Jackson. • We will tell you what to expect at each step of the hiring process.