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IT Support Specialist - asset tracking (remote)

Amberfield Yarrow Civic Services · Remote · full time

We are growing our team at Amberfield Yarrow Civic Services and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Toledo. • Applications are reviewed on a rolling basis.

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