IT Support Specialist - asset tracking (remote)

We are growing our team at Silverline Umber Arts Center and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a small organisation of about 119 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school partnerships. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Las Vegas. • Applications are reviewed on a rolling basis.