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IT Support Specialist - asset tracking (remote)

Bluepeak Rowan Civic Services · Remote · part time

Bluepeak Rowan Civic Services is looking for an IT Support Specialist. The job centres on asset tracking for case files, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Minneapolis. • We reply to every applicant.

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