IT Support Specialist - asset tracking (remote)

We are growing our team at Nova Timber Community Partners and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in El Paso. • Applications are reviewed on a rolling basis.