IT Support Specialist - asset tracking (remote)

Ironwood Ivory Legal Group is a Minneapolis practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our asset tracking. We are a close group and share the work. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with trust accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Minneapolis. • Applications are reviewed on a rolling basis.