IT Support Specialist - asset tracking (remote)

We are growing our team at Silverline Granite Property Management Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of about 246 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with lease renewals. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Little Rock. • Applications are reviewed on a rolling basis.