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IT Support Specialist - asset tracking (remote)

Lumen Loom Insurance Group · Remote · part time

Lumen Loom Insurance Group sells home, auto and small-business insurance in Omaha. We are hiring an IT Support Specialist to take on asset tracking. We care about how people feel on the worst day of their year. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with premium billing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Omaha. • Applications are reviewed on a rolling basis.

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