IT Support Specialist - asset tracking (remote)

We are growing our team at Clearpath North Water Authority and adding an IT Support Specialist whose main responsibility will be asset tracking. Our work is invisible when it goes well, and we are proud of that. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with water quality. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Portland. • Applications are reviewed on a rolling basis.