IT Support Specialist - asset tracking (remote)

Northwind Junction Markets operates grocery and general-merchandise stores around Portland, and we need an IT Support Specialist to lead our asset tracking. You would join a small organisation of about 81 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with supplier deliveries. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Portland. • We will tell you what to expect at each step of the hiring process.