IT Support Specialist - asset tracking (remote)

We are growing our team at Amberfield Ember Water Authority and adding an IT Support Specialist whose main responsibility will be asset tracking. Our work is invisible when it goes well, and we are proud of that. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with meter reading. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Baltimore. • We will tell you what to expect at each step of the hiring process.