IT Support Specialist - asset tracking (remote)

Highbridge Mill Civic Services works with county and city offices around Oakland, and we need an IT Support Specialist to lead our asset tracking. You would join a small organisation of about 34 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with quarterly visits in Oakland. • We reply to every applicant.