IT Support Specialist - asset tracking (remote)

We are growing our team at Bluepeak Loom Learning Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with a monthly team day in Houston. • Applications are reviewed on a rolling basis.