IT Support Specialist - asset tracking (remote)

Redstone Cross Facilities cleans and maintains buildings for schools, offices and hospitals around Richmond. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with contractor visits. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with quarterly visits in Richmond. • We will tell you what to expect at each step of the hiring process.