IT Support Specialist - asset tracking (remote)

Cedar Union Civic Services provides shared administrative services to local governments around Virginia Beach. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Virginia Beach. • We will tell you what to expect at each step of the hiring process.