IT Support Specialist - asset tracking (remote)

We are growing our team at Highbridge Ashton Facilities and adding an IT Support Specialist whose main responsibility will be asset tracking. Bilingual teams are common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Little Rock. • We reply to every applicant.