IT Support Specialist - asset tracking (remote)

Clearpath Cedar Legal Group is a Providence practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our asset tracking. Confidentiality and accuracy are taken very seriously. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.