IT Support Specialist - asset tracking (remote)

Nova Stone Legal Group provides legal services in Charleston across employment, housing and small-business law. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with trust accounts. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Charleston. • Applications are reviewed on a rolling basis.