IT Support Specialist - asset tracking (remote)

Fernwood Lakeside Telecom provides broadband and phone service around Atlanta. We are hiring an IT Support Specialist to take on asset tracking. Technicians and office staff share information daily. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Atlanta. • We will tell you what to expect at each step of the hiring process.