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IT Support Specialist - asset tracking (remote)

Greenridge Cross Legal Group · Remote · full time

Greenridge Cross Legal Group is looking for an IT Support Specialist. The job centres on asset tracking for client files, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Orlando. • We will tell you what to expect at each step of the hiring process.

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