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IT Support Specialist - asset tracking (remote)

Westbrook Rowan Legal Group · Remote · contract

Westbrook Rowan Legal Group is a law firm in Chicago serving businesses and individuals, and we need an IT Support Specialist to lead our asset tracking. You would join a small organisation of about 161 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Chicago. • We reply to every applicant.

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