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IT Support Specialist - asset tracking (remote)

Fernwood Glen Legal Group · Remote · part time

Fernwood Glen Legal Group is a law firm in Colorado Springs serving businesses and individuals, and we need an IT Support Specialist to lead our asset tracking. People here care about clients, not just cases. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Colorado Springs. • Applications are reviewed on a rolling basis.

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