IT Support Specialist - asset tracking (remote)

We are growing our team at Summit Keystone Arts Center and adding an IT Support Specialist whose main responsibility will be asset tracking. Everyone pitches in on show days. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Knoxville. • We will tell you what to expect at each step of the hiring process.